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Customer Success Intern

--Kraków, Poland--

The role

Would you like to start your adventure in the Internet of Things? Join us for there summer internship program - Futurehome Academy - as a Customer Success Intern.

As a customer success intern in Futurehome you will be part of our operations team which is responsible for support, delivery, daily operations and customer success for our smart home and smart building solutions. You will be the customers voice in the business. You will be creating a system that connects thousands of homes and is used by millions of people.

This is a great job for a person with a passion for trying out new tools, sharing your ideas with the team, and putting in the effort to bring those ideas to life while maintaining a constant drive for excellence. We work according to the Scrum methodology, so you will be attending daily stand-ups and working in sprints to ensure that the work is done on time and at the highest quality possible.

Responsibilities

  • Create new and maintain EN support articles
  • Do pre work of video content for articles, YouTube channel etc.
  • Moderate communities, as forum, Slack and Canny
  • Be a stakeholder in UX, design processes and tech to obtain the focus on customer journey and experience

Core Skills

  • Technical interest (smart home is positive, not required)
  • Customer oriented
  • English skills (creating content in English)

Nice to have

  • Photo editing
  • Video production experience
  • Some experience in smart home

Benefits

  • Flexible working hours
  • Technological freedom
  • Remote work is possible
  • Opportunity to work on breakthrough, international projects
  • Opportunities for career advancement and professional development
  • Option to participate in multiple learning initiatives, meetups, and internal projects.
Our Product

Discover our products.

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About Us


As a team of geeks, we use our skills to make a smarter, safer, interconnected planet. We simplify making our homes smart by creating an IoT infrastructure that enables products to work seamlessly together and build services on top. With well-developed solutions working as a centralized system, we help our customers increase the comfort and security of their homes, save time and money as well as preserve the environment.

How to Apply


If you have a passion for creating and delivering great products, you consider yourself open-minded to new directions and you strive for continuous improvement as a way of life – Futurehome is the place for you!

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